I called them as my gas fire place with artificial logs was not working.the technician i forget his name was v thorough in looking at what was wrong.he told me the pilot light was off as all the buttons were turned off.he showed how to turn on the pilot light and then when I worked the wall switch the fire came on in the fire place.He was v humble and ready to teach me how to turn on the pilot light.i will recommend this company for all my gas fireplace needs.Tge tech even cleaned out my fire place.vv nice guy with good knowledge of how the system worked

John arrived on time, checked different components of my fireplace and said they were working properly. He cleaned the box and logs and replaced the embers and added some lava rocks. He explained that this was the source of the fireplace smell. He seemed very knowledgeable and happy to explain or answer any questions. I felt good about calling Fireplace Solutions and thought they were trustworthy.Tom

I am so thankful I found Fireplace Solutions in Irving, TX. They helped me find just what I wanted for my old gas fireplace with the fake log set. It now has a beautiful new burner with reflective glass. I had so many questions and needed to special order my color of glass. It turned out amazing. They were all very helpful and easy to work with. Great process start to finish. I will definitely be enjoying my fireplace this winter for the first time ever.

The crew at Fire Place Solutions were excellent. Their customer service was on par. They answered all of my questions and did a great job on the install. I highly recommend.

Excellent workmanship and professionalism. High compliments to Dul.